The Value is in the Quality



Things to Know

When disaster happens there are a few things you should know to put the wheels in motion for a complete and successful restoration.  You are experiencing a lot of stress and have many unanswered questions. 

Most important, stay calm and stay in control.  There will be a lot going on for the next few days, weeks or even months but help is here for you.   

The first thing you want to do is grab a note pad, tablet or phone, something you always have with you, to keep tract of your project.  Now you are ready to do an assessment of the cause and the damage so that you will be able to answer questions when you contact your insurance carrier.  Whether you have experienced a fire, water damage, furnace malfunction, storm damage, sewer backup, microbial growth, or vandalism, providing them with good information will help them help you!!   No need to worry with a complete detail however, you will want to be able to answer their questions.  We will work directly with your insurance company taking care of the details for you, thoroughly explaining the entire process to you.

While you are waiting for professional help there are some do's and don'ts to prevent further damage.  In any event, you will want to gather valuables, fire arms, medications, and sentimental items. Do not throw anything away until professional help arrives or you are directed to do so by your insurance carrier.  Each type of occurrence brings its own set of circumstances which we have detailed for you under that category.  Simply follow the links above or choose from the menu options for complete, concise information.  We are also available 24 hours a day, 365 days a year for emergency service by calling 410-288-2003, or feel free to send us your questions at or by using the form on the Contact Us page.  We will respond to an email request within 24 business hours.